Support
Mahjump · questions, bugs and purchases
Contact us
Email us and we'll get back to you, usually within two days:
mahjump.support@gmail.comFor a bug, tell us which mode you were playing, what happened, and your phone model. A screenshot helps.
How do I play?
Hold a hop button (↖ or ↗) and let go when the tile you want lights up. Number tiles join your hand; make sets with them. Every mode starts with a short how-to card, and How to play on the title screen has the full rules and scoring.
I bought No ads but still see ads
Go to Profile → Settings → Purchases → Restore. This also brings back purchases after you reinstall the app or move to a new phone with the same Apple ID. If you sign in with Apple or Google, your purchases follow you to every device you sign in on.
Refunds
Apple handles payments and refunds for the iPhone app. Request one at reportaproblem.apple.com.
Moving to a new phone
In Profile → Settings, sign in with Apple or Google on your old phone, then sign in the same way on the new one. Your scores, stars, Matchplay rank and purchases come with you.
Someone in Matchplay has an offensive name
Use Report or block on the match screen. Reported names are reviewed and reset, and a blocked player is never matched with you again. You can also email us the name.
Deleting your account
When you're signed in, go to Profile → Settings and choose Delete account. Your account and progress are deleted from our server right away. Without an account, deleting the app removes everything. See the privacy policy for what we store.